Terms and Conditions

This website is operated by Pome Ltd which is a company registered in England. The registered office is at 3a Pond Farm, Newyears Green Lane, Uxbridge, London, UB9 6LX.

The Terms and Conditions shown here govern your use of the Pome Food website, and also your relationship with Pome Food, and all of your orders you may make via our website. Please read them carefully as they affect your rights and liabilities under the law.

Whilst we always try to verify the accuracy of any information we place on the Pome Food website, we make no guarantees, whether express or implied, in relation to its accuracy.

The Pome Food website is provided on an “as is” basis without any representation or endorsement made and we make no guarantees of any kind, whether express or implied, in relation to the Pome Food website, or any transaction that may be conducted on or through the Pome Food website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade.

Although Pome Food aims to offer you the best possible service, we cannot guarantee the service will be fault free. We make no guarantee that the Pome Food. website will meet your requirements or will be uninterrupted, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Pome Food website.

Your access to the website may occasionally be stopped to allow for repairs, maintenance or updates to the service. It will be restored as soon as possible. In the event that our website is unavailable for any length of time, your usual order and cancellation deadlines apply; please notify us of changes to your order via email or phone.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Pome Food website, and any information provided to you or taken from the Pome Food website by you.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect or consequential losses;
  • In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

By using this website service you agree to these terms and conditions of website use.

Not withstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under English law.

Your Payment:

All transactions are made in GB pounds.

You must ensure we are provided with details of a valid credit or debit card bearing either the Mastercard, Visa, Delta, American Express or Switch symbol. You undertake to immediately inform us of any changes to you card details, whatever they are.

Your credit card and payment details will be held on our system; we do our absolute best to ensure the security of these details, but this cannot be guaranteed. Your card will automatically be charged for the goods which you have ordered, on or before the day we deliver them to you.

Delivery policy:

You are responsible for making adequate arrangements to receive your delivery, and for giving us appropriate instructions as to where to leave your order if you are out. In the event that your delivery is stolen from your doorstep or damaged whilst there, we do not accept liability, and will offer compensation at our discretion. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal.

We always try to keep your delivery day the same, but we reserve the right to change it temporarily or permanently and will tell you if we do so.

If we are unable to deliver to you, or have to deliver late, for reasons beyond our control such as strike action, bad weather conditions, vehicle breakdown or traffic congestion, Pome Food will not accept liability for any inconvenience or loss this may cause. In the event of non-delivery, you will not be charged for goods you did not receive.

Refund policy:

If you are unsatisfied with any of the products you receive from us, we will be happy to offer a credit against your next order. In certain cases we will make a refund directly to your credit or debit card, if preferred.

Due to the perishable nature of the goods we supply, cancellations or postponements of your order must be made by 4pm 2 week days before we would normally deliver to you, otherwise you will be charged the full cost of your delivery.

Contact Details:

Pome Food Ltd
3a Pond Farm
Newyears Green Lane